Background
When an employee with key knowledge about a process leaves a company, it creates a gap that costs the company time and money.
Customer Challenge
An equipment rental company uses an Excel workbook containing several macros (VBA) to create their financial dashboard every month. The employee responsible for creating the macros left the company. Their departure created a gap that was hard to fill. The employees that took ownership of creating the dashboard had to spend more than 8 hours per month to generate it.