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Privacy Policy

SimWell Inc ("Company," "we," "us," or "our") respects the privacy of its users ("user," "you," or "your") and is committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and your rights concerning your personal data. This Privacy Policy applies to our website located at www.simwell.io, including other media forms, mobile websites, or applications related or connected thereto (collectively, the "Website").

By using or accessing the Website, you consent to the practices described in this Privacy Policy.

1. Compliance with Global Privacy Laws

This Privacy Policy complies with data protection laws in the United States (including CCPA/CPRA for California residents), the European Union (GDPR), Canada (PIPEDA), and Australia (APPs).

Depending on your jurisdiction, you may have specific rights outlined below.

2. Information We Collect

2.1 Non-Personally Identifying Information

We may collect non-personally identifying information ("Non-PII"), such as your IP address, browser type, operating system, and website usage patterns. We use this data to improve user experience and optimize our Website.

2.2 Personally Identifying Information (PII)

We may collect personally identifying information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Mailing address
  •  
  • Demographic information

We collect this information when you register on our Website, subscribe to communications, submit inquiries, or use our services.

3. Legal Basis for Processing (GDPR Requirement)

For users in the European Economic Area (EEA), we process your personal data based on:

  • Consent: When you opt into our communications or provide information.
  • Contractual Necessity: To provide requested services.
  • Legitimate Interests: To improve our services and for security purposes.
  • Legal Obligations: Compliance with applicable laws.

4. How We Use Your Information

We may use your information for the following purposes:

  • To provide, operate, and maintain our Website and services.
  • To communicate with you regarding updates, support, and promotional materials (where permitted by law).
  • To process transactions and billing.
  • To detect, prevent, and investigate security threats or fraud.
  • To comply with legal obligations.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience. You can manage cookie preferences in your browser settings.

For EU users, we comply with the ePrivacy Directive by requiring cookie consent where necessary.

6. Third-Party Sharing & Data Transfers

We do not sell or rent your personal data. However, we may share information with:

  • Service providers for payment processing, analytics, and IT services.
  • Legal authorities if required by law or to protect our rights.
  • Business successors in the case of a merger, acquisition, or sale.

6.1 International Data Transfers

If you are located outside the United States, your personal data may be transferred to the U.S. for processing. For EU users, we use Standard Contractual Clauses (SCCs) to ensure GDPR compliance.

7. Your Rights & Choices

7.1 Rights Under GDPR (EU Users)

If you are in the EEA, you have the right to:

  • Access your data.
  • Rectify incorrect information.
  • Erase your data (right to be forgotten).
  • Restrict processing under certain conditions.
  • Object to direct marketing.
  • Data portability to transfer your data.
  • Withdraw consent at any time.

To exercise your rights, contact [Insert Contact Email].

7.2 Rights Under CCPA/CPRA (California Users)

California residents have the right to:

  • Know what data we collect and how we use it.
  • Request deletion of personal information.
  • Opt-out of data sales (we do not sell personal data).
  • Non-discrimination for exercising privacy rights.

To submit a request, visit [Insert CCPA Opt-Out Link] or email [Insert Contact Email].

7.3 Rights Under PIPEDA (Canada Users)

Canadian users can:

  • Access and correct their personal data.
  • Withdraw consent for marketing communications.
  • File a complaint with the Office of the Privacy Commissioner of Canada.

7.4 Rights Under APPs (Australian Users)

Australian users can:

  • Access and update their personal information.
  • Complain to the Office of the Australian Information Commissioner (OAIC) if concerns are unresolved.

8. Data Retention & Security

We retain personal data as long as necessary for operational, legal, or security reasons. We implement security measures, but no system is 100% secure.

9. Children’s Privacy (COPPA Compliance)

Our Website is not intended for children under 13. We do not knowingly collect data from minors. If we learn of such collection, we will delete the data.

10. Privacy Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

For privacy-related inquiries, you can contact our Privacy Officer/DPO at:

SimWell Inc
Attn: Privacy Officer
2915 Ogletown Rd
Newark, DE 19713
Email: jsantavy@simwell.io

 Effective: January 31, 2025